Order Processing

We aim to process all orders as quickly as possible.

  • Processing Time: 1–3 business days
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Time

Estimated delivery times vary depending on your location:

  • United States: 7–15 business days
  • Canada: 7–18 business days
  • Europe: 7–18 business days
  • Australia & New Zealand: 8–20 business days
  • Other International Destinations: 10–25 business days

Please note that these are estimated delivery times and may be affected by customs clearance, weather conditions, or carrier delays.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery location and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, tracking information will be sent to your email whenever available.

Please allow up to 48 hours for tracking information to become active.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or additional costs caused by incorrect or incomplete shipping information.

Lost or Delayed Packages

If your package appears to be delayed or lost during transit, please contact us and we will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: helpdeskline@jennerkatrine.com